Frontier ranks last in annual study as US airlines show overall improvement

The researchers then employ a weighted evaluation using criterion such as on-time arrivals and fewer customer complaints to give analysis on the best and worst airlines in the U.S.

The low-priced carrier was the most improved USA airline in 2016, according to the 27th Airline Quality Rating study, which ranks the 12 largest air carriers based upon on-time performance, involuntary denied boardings, mishandled bags and customer complaints.

The researchers from Wichita State and Embry-Riddle have been doing their airline report for more than 25 years now. Dean Headley is a Wichita State University Professor and co-author of the study.

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They are two points above City and six ahead of Arsenal and United, although they have played more games than their rivals. But I think we suffered as a team in the right way. "I would have liked to take points, one or three, to be there.

Consumer complaints declined to 1.52 per 100,000 passengers in 2016 from 1.90 per 100,000 passengers in 2015.

"Now it's not quite last, Frontier, unfortunately, has that distinction this year", Headley said.

Spirit had the largest improvement in their score for 2016. That may be one of the major complaints against airlines around the globe too. There is a good improvement by the airline companies on all these parameters. "While we're pleased to see such dramatic improvements, we know we can do better and we're committed to keep getting better every day".

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The involuntary denied boardings per passenger also improved to 0.62 per 10,000 passengers in 2016 from 0.76 per 10,000 passengers in 2015, according to the report.

Alaska Airlines took the top spot this year, improving in both on-time arrivals and a reduction of mishandled baggage. The ranking comes as Alaska is in the beginning stages of acquiring Virgin America, the top airline in last year's AQR. Mishandled baggage saw an overall decrease as well, dropping from 3.24 bags per 1,000 passengers to 2.70 bags.

The annual study evaluates airlines by using data from the federal Transportation Department's monthly air travel consumer reporting. "So we're going in the right direction".

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