United Airlines chief will no longer be chairman

In Friday regulatory filings, the Chicago-based airline said Munoz, whose employment agreement had specified he would become chairman in 2018, will leave that decision to the discretion of the board.

United Airlines and Chicago airport officials missed a deadline for answering questions from by key USA senators about the dragging incident aboard a United Express plane.

The carrier also revealed it would link executive bonuses in part to demonstrable progress towards improvements in customer experience.

The company also revealed Friday that a new 2017 compensation program for Munoz, along with that of other executives, will be more closely tied to improved customer satisfaction.

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United said this week its chief executive met with the Chinese consulate in Chicago over the possible impact to bookings from a customer being dragged off a plane but it was too early to tell if business in China had been hit by the event. They are now the most frequent business travelers of any generation - millennials took 7.4 business trips a year ago, versus 6.4 for Generation Xers and 6.3 for baby boomers, according to an October 2016 report from travel and hospitality marketing firm MMGY Global.

United notified the senators by letter that it needed until April 27 to review its policies and apologized again for the incident, The Washington Post reported.

"Not only are we a real airline. we are the best airline", Emirates chortled as it used United's own slogan to mock the U.S. carrier.

Four senators, including committee Chairman John Thune, R-S.D., and Sen.

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It comes a week after Dr. David Dao refused to give up his seat and was dragged off the flight, which the airline said was overbooked.

Munoz, who took his current position in September 2015, previous year earned a base salary of $1.25 million, plus stock awards and equity payments for a total compensation package of $18.7 million. Before being hauled from the flight, Dao, who emigrated from Vietnam in the 1970s, repeatedly accused the airline of discriminating against him for being ethnic Chinese, according to fellow passenger Tyler Bridges who was travelling back home from Japan.

In his first public statement, the executive had appeared to place the blame on Dr Dao, describing him as "disruptive and belligerent".

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