Uber adds option to tip drivers as it heads in new direction

Uber operates a cash-free business model, charging fares directly to users' credit cards through the Uber app. Lyft, Uber's main rival in the North American ride-hailing space, has long offered the option to tip its drivers through the Lyft app. Uber said more cities will be added to the system in the next few weeks, and that it expected a full roll-out by the end of July.

Uber felt additional pressure in April when the New York City Taxi and Limousine Commission introduced a proposal to require the company to provide a tipping option.

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Other changes include paying drivers if their rider cancels after 2 minutes or more, and paying drivers who have to wait more than 2 minutes for their rider. But even though we can all agree that drivers deserve gratuities for going the extra distance (or just waiting for you when you take longer than two minutes to get the hell out of your house), Uber hasn't made it easy. Both features will be available nationwide in August 2017. The changes are a part of "180 Days of Change", during which the company says it will "share major improvements that will make driving more flexible and less stressful, giving you earnings and support you can depend on". The U.S. Justice Department is investigating Uber's past usage of phony software created to thwart regulators trying to curb the growth of its service. So the company is trying to clean up its act, offering a range of concessions to drivers in addition to in-app tipping. Uber's company culture has been under scrutiny since allegations of widespread sexual harassment surfaced in February.

Kalanick, who is grieving the loss of his mother, has also said he is working on a new style of leadership during his absence. Go to your emailed receipt or trip history within the app, or visit riders.uber.com or help.uber.com to do so. The company so far has prevailed. "The custom tip option will remain available for all rides". It's also allowing more drivers to designate the routes that they want to travel to keep them closer to a destination.

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Camp said that while all companies have growing pains, Uber's were "much more serious" because of how fast the company grew. But Uber has since recovered. Uber was valued at almost $70 billion the last time it raised money.

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